Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our hassle-free return and refund policy.
Return Policy Overview
Return window for most products
Simple online return process
Money back guarantee
Eligibility Requirements
To be eligible for a return, items must meet the following conditions:
- ✓Returned within 30 days of delivery date
- ✓Items must be unused and in original condition
- ✓Original packaging and tags must be intact
- ✓Include all accessories, manuals, and free gifts that came with the product
- ✓Proof of purchase (order number or receipt)
How to Return an Item
Initiate Return Request
Log into your account, go to "Order History", select the order containing the item you wish to return, and click "Return Items". Choose the products and provide a reason for the return.
Receive Return Authorization
You'll receive an email within 1-2 business days with return authorization, shipping instructions, and return label (if applicable). Please do not ship items without authorization.
Package and Ship
Carefully pack the item in its original packaging. Include all accessories and documentation. Attach the return label and ship via the designated carrier. Keep your tracking number.
Inspection & Refund
Once we receive your return, we'll inspect it within 2-3 business days. If approved, your refund will be processed to your original payment method within 5-7 business days.
Special Return Categories
🍎Food & Beverages
Due to health and safety regulations, food and beverage items can only be returned if they are unopened, sealed, and not expired. Returns must be initiated within 7 days of delivery.
💊Health Supplements
Health supplements and vitamins must be unopened with safety seals intact. Returns accepted within 14 days for unopened items only.
👶Mother & Baby Products
Baby care items (bottles, pacifiers, etc.) must be unopened and unused for hygiene reasons. Clothing and toys can be returned if unwashed and with tags attached.
⚠️Non-Returnable Items
The following items cannot be returned:
- Opened or used personal care items
- Perishable goods past their expiration date
- Custom or personalized items
- Gift cards and digital products
- Items marked as "Final Sale" or "Non-Returnable"
Refund Information
Refund Timeline
- •2-3 days: Return inspection
- •5-7 days: Refund processing
- •3-10 days: Bank processing time
Refund Methods
- ✓Original payment method
- ✓Store credit (instant)
- ✓Bank transfer (for international orders)
Note: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.). Return shipping costs are the customer's responsibility unless otherwise stated.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product variation, please:
- 1.Return the original item following our return process
- 2.Place a new order for the desired item
- 3.Contact customer service for expedited processing
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery:
- •Email photos of the damaged item and packaging to support@meijuhui.com
- •Include your order number and description of the issue
- •We'll arrange a free replacement or full refund
- •Return shipping is covered by us for defective items
Need Help with a Return?
Our customer service team is here to assist you